Hi, everyone. Scott Munden here from Huntleigh Group.

Welcome to part three.

In our eight part series of active listening.

Part one, we talked about full attention.

Part two, we discussed nonverbal cues.

Part three is about reflection and paraphrasing.

And what we mean by that is that as you’ve listened and listened intently, when you’re finished, you want to demonstrate that you understood what they said. And one of the best ways to do that is to summarize or paraphrase what you heard from them.

That’ll accomplish a couple of things.

  • First, it reinforces the fact that you were listening.
  • And number two, it actually improves your retention rate. It also gives them the ability to clarify if you perhaps didn’t understand very clearly.

So all those pieces together again reinforce the fact that you are actively listening, that there was a clear understanding, and you’re actually improving your retention rate of the conversation because later on you may need to recall that.

And it’s even better for you from that perspective if you have a higher retention rate of the discussion. So that’s part number three.

Thanks for tuning in. We’ll see you soon.