Hi everyone, Scott Munden here from Huntleigh Group.
Welcome to part six in our active listening series.
Today’s topic is empathy.
And I think it’s probably one of the more important topics for active listening because it really has threads of everything we’ve discussed, at least to this point, embedded in it.
And it goes beyond just understanding, having a full understanding, or reading nonverbal cues. It’s really that ability to recognize and appreciate the perspective and the emotional state of another person in the perspective, because we all have different perspectives, we all have different backgrounds, I think it’s important to put yourself in their shoes.
And then the emotional state, I think is also critical because people go through different phases and there may be something going on at that point in time that’s affecting their emotional state.
So the more you’re able to zero in and tune in on that, the better you’re going to fully understand and the better you’re going to be able to demonstrate to them that you are listening and that you do actually hear what they’re saying.
And the reason that that is so important is because at the end, it’s not just going to improve the communication, it’s actually going to improve the relationship. So as always, I’m going to encourage you to keep practice, practice, practice.
And for now, thanks for watching and we’ll see you soon.