Hi, everyone, Scott Munden here from Huntleigh Group.
Welcome to the final sequence, part eight of our active listening series.
This section we’re going to discuss acknowledging and responding appropriately. So if you’ve been practicing the techniques we’ve given you in the previous sequences, we’ve now reached a point where there’s probably an expectation of a response.
And sometimes if you’ve been patient, that response may not be ready. And it’s okay at this point to actually engage some of your other techniques. Maybe you have some follow on questions. Maybe there’s some things that you would like to clarify. Maybe you just don’t have a response which is appropriate.
You can use your nonverbal cues to indicate the interest that you really did hear and understand what they’re saying, but that you’d like to give it a little bit of thought. If you already know what you want to say or how you want to respond, you can proceed.
And I would encourage you to be engaging in your response again, using the other techniques,
- asking questions,
- trying to gain more insight if you really need to.
And that’s appropriate.
It should always be appropriate for you to reengage with them in that discussion.
If you already know what you want to say, then proceed in a very thoughtful. And the word appropriate is always there.
Sometimes that response, as I mentioned, the response is appropriately more nonverbal than it is verbal. And it really is okay to say. I’d really like to give that a little bit more thought. Can we speak later or give me a minute to kind of process, and then I’ll respond. In any case, if you’re practicing these techniques and you’ve been patient through the process, it’s going to be somewhat natural in the way that you’re responding.
I really appreciate everybody viewing the sequence, really appreciate everybody viewing the series, and I’ll look forward to seeing you soon.