Hi everyone, Scott Munden here from Huntleigh Technology Group.

Welcome to this segment of our unified communication series.

Today’s topic is direct routing with Microsoft Teams. And before I describe what that is, what it means, let me give you a little bit of a background. So as of now, there’s about 145 million active daily users of Microsoft Teams using that for what we call unified communications. That was certainly growing heading into the pandemic, but the pandemic really changed the way that we communicate as companies with the different working scenarios. And so now a lot of companies, in fact, 70% of companies that are planning to integrate their phone systems with Microsoft Teams are planning to do that with direct routing. Well, what does that mean?

So in Microsoft Teams, you can actually add calling plans meaning phone lines, and you can use Microsoft Teams as your PBX, it’s going to be a little bit more costly, it’s a little bit more limited in what you can do, but you can certainly do that. 70% of the companies that are planning to make that shift and standardize on Teams as their modern communications platform, including their full-featured PBX, are planning to do that with what’s called direct routing.

So if you already have your phone system, but also everybody’s using Teams, you can literally direct those lines into Teams, use Teams as your fully functional communication platform, and still get all the full function benefits of your PBX.

That gives you flexibility both in how you’re expanding your current work situations, what your costs are going to be, as I already mentioned.

So if that’s something you’re considering, which apparently about 70% of the folks out there are, and you’re looking for more information and how that’s going to work, look us up, give us a call, look for things on huntleigh.com or go to here in LinkedIn and see what we’ve posted in that regard. Let us give you a hand. Thanks.